Payments

What you pay

You pay the price of the craft or experience, the one shown in the listing. Nothing else is added when you confirm:

• The price of the craft or experience, set by the person offering it. It is the total you are charged.
• The ToBePolo service fee is already included in that price and is paid by the person offering the craft or experience, not by you: it covers publication, promotion, booking management, payment collection and support.

In the summary you also find the VAT, or a note that it doesn’t apply, and the total due. No item appears after payment.

When you pay

When the person offering the craft or experience confirms your request. When you book, the payment is only authorised: they have at most 6 hours to confirm, less if it starts sooner. If they confirm, we charge the amount and the booking is made: from then on the listing’s conditions and the cancellation policy apply, and you see them before you confirm. If they decline or don’t reply in time, you pay nothing.

Who invoices you

They are two different parties, and it’s right that you know it. ToBePolo documents its own service fee. The person offering the craft or experience is solely responsible for the tax documentation of their own fee, according to their regime.

Who you are buying from

It changes a lot, and we always write it on the experience page.

From a professional with a VAT number you have all the protections of the Italian Consumer Code: legal guarantee of conformity, right of withdrawal where it applies, information duties before purchase.

From a hobbyist the contract is between private individuals: those protections don’t apply. Consider this before booking.

Paying safely

Always pay through the website. Never send card details, passwords or codes in the chat, and be wary of anyone asking for a bank transfer or a payment outside the platform: outside ToBePolo there is no protection, neither refund nor assistance.

If someone suggests it, tell us. That is one reason the chat stays inside the platform.